Privacy Policies

We are extremely proud that you trust LCTLZ to reserve your excursions/tours and activities online. Thus we diligently protect the privacy and confidentiality of your personal details, including your credit card details. This privacy policy applies to all our services, whether you’ve accessed them online or via another platform or device.

Your Personal Information could be processed by LCTLZ in the country where it was collected as well as other countries where laws regarding processing of Personal Information may be less stringent than the laws in your country

In accepting this privacy policy, you give your consent for LCTLZ to process your personal information for the purposes detailed below.

Why do we process your personal details? LCTLZ processes your personal details for the following purposes:

  • To deal with and make reservations via the Website.
  • To tell you about offers, promotions and recommendations which may interest you (always with your permission)
  • To improve our Website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your custom-er service requests and support needs)
  • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
  • To carry out surveys, compile statistics and for market research.

It’s also possible that we could use your personal information to detect cases of fraud and/or other illegal activities directed at LCTLZ.

Personal details collected by LOW COST Tours Lanzarote

LCTLZ collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, phone number, credit card information etc. to authenticate members and to send notifications to members relating to the Website and/or the Service. This information is necessary to process, make and complete your reservation, as well as to tailor the information we send you re products or services our own and other subcontracted services/products as well as from third parties which we consider of added value and therefore of benefit to the users of our services. This information may also include details such as date or year of birth, sex, nationality, language, children and marital status.

You may, however, visit our site anonymously. A member’s e-mail address is never shared or displayed to other members or visitors. Members can communicate with each other through the service without disclosing their e-mail addresses. Our portal only collects member-submitted personally identifiable information.

For security, monitoring, and maintenance purposes, LCTLZ may also process data concerning your technology and devices, such as your IP address, type of browser and (for users of a portable device) the Unique Device Identification, operating system, version of the application and coordinates. In general, this data is treated as non-identifiable or anonymous information, but they are considered personal details in themselves or combined. In these cases, data is processed according to European data protection legislation.

Members can edit or remove their profile information and other content at any time by logging into their account and accessing the “edit” features of the Service.

By the same token, users are informed that:

  • When the user acquires a product or service via the website of LCTLZ, he should give his name, email address, telephone number, credit or debit card number and date of expiry of same, and any other details which may be required to process the order. The case may arise where LCTLZ has to communicate a personal detail such as an address or telephone number to, for example, a messenger service which it has subcontracted to finalise or deliver your order.
  • To summarise, LCTLZ collects information on the tastes and preferences of its users, via the details directly given by them, and by the analysis of data transfer, including by use of Cookies (see above).
  • In the case of participation by the User in a promotion, lottery or competition, LCTLZ will request the name, postal address and email address for the organisation of said promotional activities and to inform the user of the results of those events in which he may be a winner.
  • By registering with LCTLZ and by accepting these terms, the User agrees to receive promotional material from LCTLZ.

Transfer to third parties

To comply with the conditions of Article 11 of the Data Protection Act, and owing to the characteristics of the products and services to which LCTLZ gives access via our Website, the User gives his unrestricted consent, nationally and internationally, that his details may be passed on to any of LCTLZ’s collaborators with the aim of supplying and offering services and to process reservations (management and control of reservations as well as payment of products and services purchased), the sending of information and publicity about offers, promotions and recommendations by LCTLZ for future purchases, as well as carrying out surveys, statistics and market research.

Under certain conditions LCTLZ may pass on your personal data to these third parties:

  • The Authorities
    • We may share or reveal your details and personal information if required to by law, by a government agency or investigating body (or under any legal authority), legal process, judicial investigation, or by court order or citation. LCTLZ will also share your details if strictly necessary to prevent, detect or prosecute criminal activity.
  • Suppliers of products and services
    • By contracting products and/or services offered on LCTLZ’s website and which may be subcontracted by us, LCTLZ will require to share a User’s data of a personal nature with the suppliers of these products/services (Tourist Guides, Travel Agencies, tour operators and other intermediaries, organisers of package tours, boats, airlines etc.) with which we have commercial links, and they are obliged to use your personal details exclusively to complete the contract. In any case, LCTLZ won’t give your details to anyone outside the organisation.

The case may also arise where LCTLZ has to give these third parties general statistical information and various information about our Website, which will never include any identifying details of the User.


In accordance with European legislation on data protection, LCTLZ has strict procedures in place to avoid incorrect use of personal information and unauthorised access.

With the aim of protecting and saving your personal details, we have implemented appropriate procedures and business systems. Moreover, we have implemented and used security procedures as well as physical and technical restrictions to access and use of personal information. Only authorised persons may accede to personal information for the purpose of doing their job in relation to our services.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We keep your credit card details for a maximum of 30 days after the reservation is made. After this time, your credit card information will be irretrievably deleted from our system.

Thus LCTLZ guarantees the confidential treatment of the personal details of the User, as well as that the server on which these details are stored and managed has the necessary security measures to impede access by unauthorised persons and complies with Organic Law 15/1999, of December 13th, on Protection of Personal Data (LOPD). Thus the case may arise where LCTLZ will request identification via use of a password before giving you access to your own details.

Control of your personal details

You may revise the information we hold about you at any time, exercising your right to access, correct, cancel and object to your personal details. LCTLZ is responsible for the file (C/ Fuerteventura, 46, 35100 de San Fernando de Maspalomas, Lanzarote, España CIF: B76161934).

You may see the information we hold on you at any time.

For your convenience, the user may exercise his rights and request his personal data by e-mail. You may request your personal details by sending an email to:

In the subject line of the email, please write “Request for personal details”.

If your personal information is incorrect, we can change this on request. If you would like LCTLZ to remove your personal details from our database, send us an email to the email address above.


LOW COST Tours Lanzarote is a private limited liability company and has its head office is in Lanzarote, Canary Islands, Spain. LOW COST Tours Lanzarote is responsible for processing and managing your personal data and is incorporated under the laws in force in Spain. Any relation between LOW COST Tours Lanzarote and the User shall be administrated by the laws of Spain. Both parties are subject to the jurisdiction of the Courts of the city of San Bartolomé de Tirajana for any litigious issue arising from the existence, content and/or interpretation of these Private Policy and General Terms and Conditions.

If you have any suggestions or remarks about this privacy statement, please send us an email to:

Registration and tax data are those detailed below:

LOW COST Tours Lanzarote SL C/ Fuerteventura, 46, 35100, San Fernando de Maspalomas Lanzarote, España CIF: B76161934 - Nº Intermediador Turístico I-AV-0002932.1 / I-AV-0002932.2 -

Changes to this declaration

We reserve the right at all times to change the use of cookies, Private Policy and its Terms and Conditions as well as the way FDT collect, transmit and process the personal information which we consider necessary. This declaration may be updated at any time with the aim of reproduce the latest changes made in our Web page and service.